Your Cornwall Cleaning Questions Answered: FAQs at South west PCM

Whether you’re seeking a sparkling holiday let, a stress-free regular clean, or a deep clean for a fresh start, South West PCM is here to help! This FAQ section is designed to answer your questions about our cleaning services, booking process, and what sets us apart. Can’t find the answer you’re looking for? No problem! Our friendly team is always happy to chat – contact us today!

From regular domestic cleaning (daily, weekly, fortnightly) to deep cleans, carpet cleaning, oven cleaning, window cleaning, and even after-build cleaning, we offer a comprehensive range of services for domestic properties, holiday lets, and commercial spaces across Cornwall. We can tailor a package to your specific needs, including holiday home changeover cleans and spring cleaning. And that's not all! We offer more, so don't hesitate to enquire!
We are happy to serve all areas of Cornwall.
Yes, for your complete peace of mind, all our cleaners are fully insured with liability insurance.
While our prices are competitive, they depend on a few key factors to ensure a perfect fit for your needs. These factors include the size and type of property, the service required (like a regular clean versus a deep clean), how often you'd like the cleaning, and any special requests you may have, such as oven cleaning. To get the most accurate quote, don't hesitate to contact us for a free consultation! We'll discuss your specific needs and provide a transparent price estimate.
Booking your cleaning is a breeze! Reach out to us by calling 01872 303587 or by sending an email to info@southwestpcm.co.uk.
While we can sometimes accommodate last-minute requests, we recommend booking your cleaning at least a few days in advance, especially during peak seasons (summer holidays). This allows us to ensure availability and schedule your cleaning efficiently.
We understand that unexpected situations arise. Please give us as much notice as possible if you need to cancel your cleaning. This allows us to reschedule our cleaners and potentially offer the slot to another client.
We use high-quality cleaning products that are effective yet gentle on your surfaces. We prioritise brand-name and eco-friendly products known for their cleaning power and safety.
Absolutely! We can clean all areas of your property, including kitchens, bathrooms, bedrooms, living areas, and even patios. Please specify any areas requiring particular attention when booking your cleaning service.
No problem at all! We are happy to accommodate your specific needs. Whether you require the use of eco-friendly products, have pet allergies, or need us to focus on certain areas, please let us know in advance, and we will be happy to discuss how we can best serve you.
We generally bring all the necessary cleaning equipment and supplies to ensure a thorough clean. However, if you prefer us to use specific products or have allergies requiring certain brands, please let us know beforehand.
While laundry and ironing are not included in our standard cleaning services, we are able to offer these services upon request. Please inquire for additional information and pricing.
Payment is typically due after the cleaning service is completed. We will discuss payment options with you when you book your cleaning.
Yes, all our cleaners undergo a thorough background check process to ensure their trustworthiness and reliability. We also provide them with ongoing training to ensure they use the latest cleaning techniques and products effectively.
We are committed to providing exceptional customer service and a high-quality clean. If, for any reason, you are not satisfied with our service, please don't hesitate to contact us immediately. We will work hard to rectify the situation and ensure your satisfaction.

Still have questions?

We understand that every cleaning need is unique. If you can’t find the answer you’re looking for here, don’t hesitate to contact South West Property Cleaning Management! Our friendly team is always happy to chat and provide a personalised quote for your specific cleaning requirements in Cornwall. Reach out by phone, email, or through our online contact form – we look forward to hearing from you!